We understand that you cannot wait to get your hands on our products! We are very grateful that you love Second Skin’s products and to make sure that we are catering bliss to you as quick as possible, we have partnered with the right logistics partner. Please read the shipping policy for all the shipping related details.
● The shipping fee is proportional to the size of the Order basket
● Currently providing free shipping to all domestic orders and we shall charge a specific fee for delivering international orders.
● Usually, orders get delivered in 7-10 business days, but delivery might get delayed subject to lockdowns and logistics restrictions enforced by the State Governments.
● Please note that deliveries might get delayed in the event of national curfews, lockdowns, natural disasters and any other unforeseen happenings.
● International shipping charges are subject to charges levied by the destination country, please note that. GST/ import duties /convenience charges are to be borne by customers only.
● Please make sure that you are providing a full postal address along with the pin code at the time of placing the order to ensure a hassle-free quick delivery.
● Please note that orders with customizations will take more time than usual to be delivered.
● If you place multiple orders at checkout, we will club the orders and ship them to your place. If you want your orders to be delivered in different packages please notify us by writing to us at email@example.com
● If you want a gift note to be included with the orders, please write to us at firstname.lastname@example.org
● We take utmost care in inspecting the products for defects and damages before packing them into delivery-ready, tamper-proof packages. In case you receive the order with tampered with or compromised packaging, we advise you not to accept the order. Kindly notify us about the tampered package along with photos.
● Please feel free to write to us at email@example.com or call us at +918880303132 In case you need any guidance at any time, we would be more than happy to help.
Returns & Exchanges Policy
At Second Skin we make sure to deliver zero-defect products to our customers. Every product in the line goes through a series of rigorous quality inspections before going live for sale.
To make sure that we are providing the superior quality products of Second Skin, Please help us by refusing to receive the orders with tampered and compromised packaging.
Still, in case our customers find any defects in our products, we want to make the entire process of return hassle-free.
● The return process can be easily initiated if you find any damage(s) or defect(s) in the products purchased from us by raising a complaint with customer care within 2 days from the date of receiving the order. You can notify customer care about the return via email or a phone call by mentioning order details like Order ID, Date of purchase, mobile number of the customer and attaching the corresponding receipts.
You may write to us at firstname.lastname@example.org
Or reach us out at +918880303132
● Our customer care shall start the return process within 7 business days from the point of complaint.
● Please make sure to retain a photograph or copy of the order receipt before handing over the product to the logistics agent.
● A refund shall be initiated once we receive the returned order.
● In case you want to exchange the damaged product with the proper product of the same kind, please mention the same via an email or a phone call within 48 hours from the delivery of the product.
Please note that:
● Return requests placed after 48 hours from the time of delivery shall not be accepted.
● Only the products with defects that could be verified by our team and also in saleable condition with price tags and information tags are accepted for return
● Products that are not handled according to the product care instructions are not accepted for return.
● Products that are exclusively customized cannot be accepted for return.
● Returns are subject to the decision of Second Skin’s Quality checking experts after a thorough inspection.
● Products which are designed on demand are not eligible for returns.