Following are the details of the Secondskin return policy that is applicable for all items sold on secondskin.com
1.1 Secondskin allows a return only if the product is damaged or defective and the return request to be raised within 2 days of receiving the product by contacting customer care. Customer should return such product(s), within 7 (Seven) working days of receiving it, subject to the condition that, such product(s) is/are returned in a saleable condition with the price and info tags intact, the original folds and packaging retained, in an undamaged/unused condition.
1.2. In order to initiate the process of returning the products purchased on the Website in accordance with the 7 (Seven) working days return policy, the Customer has to raise the return request by contacting the customer desk via email or phone within 2 days of receiving the product. Notwithstanding anything contained in this policy, no Customer requests for return of products purchased on the Website will be entertained, unless the Customer raises the Return request within 2 days of receiving the product.
1.3. Damages occurred due to improper product care and usage can be voidable as per Secondskin’s return policy.
1.4. Replacement of the products tendered on the Website is subject to inspection and checking by Secondskin’s assigned quality check team.
1.5. Secondskin has outlined the following procedure for a hassle free return:
a) Customer must raise the request by contacting our customer care at +919704043000 or write to us at [email protected] explaining the issue along with an image of the product.
b) Following the acceptance of the request from Secondskin to return, Customer must immediately courier the product to the designated address:
JR Tower, Road Number 2, opposite Lv Prasad Eye Insitute, Banjara Hills, Hyderabad, Telangana 500034
within 7 (Seven) working days of receiving the product (date of delivery) Any further requests for return will not be entertained after such period.
c) Customer must mention his/her name, order number and mobile number, on the top of the packaging in which the product is couriered in accordance with the aforementioned procedure. Customer must ensure that the original receipt/invoice is included with the product when sending it to Secondskin through designated courier.
d) If Customer is sending the product intended to be returned back by post, returns should only be sent through a company designated carrier.
e) If the Customer has any questions in this regard, he/she may feel free to contact Secondskin at +919704043000 or write to us at [email protected]
f) If the Customer decides to send us an e-mail, it must contain the comprehensive details of of the defects/complaints of the product delivered to you. Please note that Secondskin shall examine the returned products for all such defects/variations, on the basis of the Customer’s e-mails.
1.6. Notwithstanding any conditions set out here, while returning or exchanging the products, Customer must furnish a proof of purchase such as shipping invoice, gift receipt or member purchase history.
1.7. On receipt of the product from the Customer in the manner described above, Secondskin in its sole discretion will decide whether to issue a credit note/voucher that can be redeemed against any other future purchase on the Website, or to offer an alternative product (of such price, which is equal to or less than the price at which the product intended to be returned was sold) of the Customer’s choice in exchange, or to reject such request for return. Further, the Customer shall bear and pay for the courier charges incurred by Secondskin while implementing the 7 (Seven) day return policy. If the mistake is on our side, we shall return your courier charges through credit note/voucher. (courier not to pay or pay) – include the pick policies and charges
1.8. On receipt of the product in the manner described above, if Secondskin in its sole discretion finds that the product is ineligible for return, Secondskin will contact such Customer through his/her registered email-ID or phone number with further instructions. In case, Secondskin decides in this regard to return the product back to such Customer, then such Customer shall bear and pay for such courier charges.
DEFECTIVE OR FAULTY PRODUCT
1.9. If Customer receives a product in packaging that appears to have been tampered with, damaged or is in an unsealed condition, Customer is advised not to accept such product. Customer is advised to immediately get in touch with Secondskin at [email protected] & sms or call at +919704043000
1.10. Upon Secondskin being satisfied at its sole discretion that the product was not damaged by any actions on the part of the Customer and after inspecting the product for signs of use, Secondskin shall either issue credit note or exchange/replace the product.
COLOR, HANDWORK, SPECIFICATIONS & DESCRIPTION
1.11 The details of the the products or product specifications (weight, color, handwork, size etc.) as mentioned on the Secondskin site are only approximate values, any request for return based these attributes will not be entertained.
1.12. The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Remember, even with the best of handling and care, this problem cannot be avoided altogether. So, before ordering such item please keeps these things in mind.
1.13. The Customer must be aware of The description of the product is left to the aspirations of the handloom weavers and to the creative freedom of content writers. As such a product will not be considered for return or replacement on the sole basis of violation of the Content Description – either Short or Long Description.
1.14. While placing an order the Customer is advised to keep in mind about minor variations in color that can occur due to various reasons. Secondskin tries its best to reproduce the exact color of the product on your screen, as seen on the monitor of the Customer. Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used. Garments also have a tendency to reflect different shades of color under different lights. A 10% variation in shade is considered as normal.
CANCELLATION OF ORDER
1.15. Customer might not be able to cancel any order placed on the Website, once it has been processed or approved by Secondskin. In the event, Customer intends to cancel any purchase order placed on the Website at any time before the order has been approved, he/she must immediately email Secondskin with Order Number in the subject line < CANCEL – >at [email protected] to place a cancellation request. If the item has been approved, cancellation request will not be processed.
1.16. Secondskin at its sole discretion reserves the right to decide the form of refund i.e. credit note or an offer of exchange that would be provided to the Customer. Further, Secondskin would endeavour to accomplish the Customer’s refund processing within 7(Seven) working days from the receipt of product from the Customer in this regard. Customer can get in touch with Secondskin at [email protected] in order to enquire any further information in this regard.
1.17. In case of any dispute regarding any cancellation, refunds or return under this Policy, the Customer can contact Secondskin at [email protected]. However, the decision of Secondskin in such case shall be final and binding. This Policy shall be governed by and interpreted and construed in accordance with the laws of India (Indian IT ACT 2002). The Customer hereby consents subjected to Hyderabad juridiction of Telangana, India.
1.18. In any event, Secondskin’s liability shall be restricted to the price of the product in question.
1.19. For any questions regarding this Policy, Customer can write to Secondskin at [email protected] or call at +919704043000.